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Updated FAQ (markdown)

RustDesk
2025-07-11 21:45:30 +08:00
parent 89b3345edd
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FAQ.md

@@ -672,12 +672,17 @@ It pings rustdesk.com on port 443 (outbound) daily. If the ping fails, it retrie
![image](https://github.com/user-attachments/assets/3110c6d6-8dab-40ff-886e-b5c40b68e3aa)
User 1:
Google etc can be accessed.
The final reason is related to the user's cloud provider.
> It was a problem with our cloud provider.
> It was not a DNS problem.
> I believe it was something with international routes because Rustdesk site (currently hosted at address 45.76.181.120) was not the only host we couldn't reach from our server.
User 2:
> I forgot that on the host vlan there was geoblocking active on the firewall. I whitelisted the ip address and now it's working.
- Case 2:
![image](https://github.com/user-attachments/assets/3304b108-48b8-49ef-9a7b-6a0fa459c087)