diff --git a/FAQ.md b/FAQ.md
index e588a32..4f9fd78 100644
--- a/FAQ.md
+++ b/FAQ.md
@@ -672,12 +672,17 @@ It pings rustdesk.com on port 443 (outbound) daily. If the ping fails, it retrie
 
 ![image](https://github.com/user-attachments/assets/3110c6d6-8dab-40ff-886e-b5c40b68e3aa)
 
+User 1: 
 Google etc can be accessed.
 The final reason is related to the user's cloud provider.
 > It was a problem with our cloud provider.
 > It was not a DNS problem.
 > I believe it was something with international routes because Rustdesk site (currently hosted at address 45.76.181.120) was not the only host we couldn't reach from our server.
 
+User 2:
+> I forgot that on the host vlan there was geoblocking active on the firewall. I whitelisted the ip address and now it's working.
+
+
 - Case 2: 
 
 ![image](https://github.com/user-attachments/assets/3304b108-48b8-49ef-9a7b-6a0fa459c087)