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Updated FAQ (markdown)

RustDesk
2025-11-17 17:55:31 +08:00
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FAQ.md

@@ -858,7 +858,31 @@ Please ensure the time on the server is not out of sync, set the correct time ac
# The connection is not allowed. You have not logged in or your login session has expired
https://github.com/rustdesk/rustdesk-server-pro/discussions/414
https://github.com/rustdesk/rustdesk-server-pro/discussions/414#discussioncomment-10911439
# You have no permission to access the remote device.
![image](https://github.com/user-attachments/assets/84549a80-077d-4750-ae49-09e3c05326c3)
Please check your ACL carefully https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/permissions/.
A user can access the remote device if any below one:
- The device is assigned to the same user, or to another user within the same user group (if `Allow connections within group` is enabled), or to a user in another group that has been granted `cross-group connection` permissions.
- The login user has the permission to access the device's device group
- The login user's user group has the permission to access the device's device group
If the remote device is not assigned to any user or device group, login is not required, unless you enable the options below on the web console under `Settings` → `Others`.
![image](https://github.com/user-attachments/assets/510492e3-1c93-496d-a877-08be05880c14)
![image](https://github.com/user-attachments/assets/298ff39c-f7bd-4587-b663-c4eebdbb27b0)
If you do not ensure it, please send below screenshots to us.
- The remote device on `Devices` page on web console.
- The login user (controlling side) on `Users` page on web console
- The device group (the remote device is assigned to if the device does have device gorup) on `Groups` -> `Device Groups` page.
- The user group (the login user is assigned to if the user has user group) on `Groups` -> `User Groups` page.
# The connection is not allowed, the remote device is disabled
@@ -1504,32 +1528,6 @@ https://www.reddit.com/r/rustdesk/comments/1lo9rlq/hippa_compliance/
# screen is white when start certain tools with Nvidea cards (ok if turning off nvidia cards)
You can try turn off `Capture Display with DirectX` on controlled side, which can be seen on `Settings` -> `General` -> `Other`. You can also disable this with custom client, https://rustdesk.com/docs/en/self-host/client-configuration/advanced-settings/#enable-directx-capture
# You have no permission to access the remote device.
![image](https://github.com/user-attachments/assets/84549a80-077d-4750-ae49-09e3c05326c3)
Please check your ACL carefully https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/permissions/.
A user can access the remote device if any below one:
- The device is assigned to the same user, or to another user within the same user group (if `Allow connections within group` is enabled), or to a user in another group that has been granted `cross-group connection` permissions.
- The login user has the permission to access the device's device group
- The login user's user group has the permission to access the device's device group
If the remote device is not assigned to any user or device group, login is not required, unless you enable the options below on the web console under `Settings` → `Others`.
![image](https://github.com/user-attachments/assets/510492e3-1c93-496d-a877-08be05880c14)
![image](https://github.com/user-attachments/assets/298ff39c-f7bd-4587-b663-c4eebdbb27b0)
If you do not ensure it, please send below screenshots to us.
- The remote device on `Devices` page on web console.
- The login user (controlling side) on `Users` page on web console
- The device group (the remote device is assigned to if the device does have device gorup) on `Groups` -> `Device Groups` page.
- The user group (the login user is assigned to if the user has user group) on `Groups` -> `User Groups` page.
# Windows service won't start on reboot
https://www.reddit.com/r/rustdesk/comments/1m0nuwu/windows_service_wont_start_on_reboot/