diff --git a/FAQ.md b/FAQ.md index 909ff83..1da37a2 100644 --- a/FAQ.md +++ b/FAQ.md @@ -858,7 +858,31 @@ Please ensure the time on the server is not out of sync, set the correct time ac # The connection is not allowed. You have not logged in or your login session has expired -https://github.com/rustdesk/rustdesk-server-pro/discussions/414 +https://github.com/rustdesk/rustdesk-server-pro/discussions/414#discussioncomment-10911439 + +# You have no permission to access the remote device. + +![image](https://github.com/user-attachments/assets/84549a80-077d-4750-ae49-09e3c05326c3) + +Please check your ACL carefully https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/permissions/. + +A user can access the remote device if any below one: +- The device is assigned to the same user, or to another user within the same user group (if `Allow connections within group` is enabled), or to a user in another group that has been granted `cross-group connection` permissions. +- The login user has the permission to access the device's device group +- The login user's user group has the permission to access the device's device group + +If the remote device is not assigned to any user or device group, login is not required, unless you enable the options below on the web console under `Settings` → `Others`. + +![image](https://github.com/user-attachments/assets/510492e3-1c93-496d-a877-08be05880c14) + +![image](https://github.com/user-attachments/assets/298ff39c-f7bd-4587-b663-c4eebdbb27b0) + +If you do not ensure it, please send below screenshots to us. + +- The remote device on `Devices` page on web console. +- The login user (controlling side) on `Users` page on web console +- The device group (the remote device is assigned to if the device does have device gorup) on `Groups` -> `Device Groups` page. +- The user group (the login user is assigned to if the user has user group) on `Groups` -> `User Groups` page. # The connection is not allowed, the remote device is disabled @@ -1504,32 +1528,6 @@ https://www.reddit.com/r/rustdesk/comments/1lo9rlq/hippa_compliance/ # screen is white when start certain tools with Nvidea cards (ok if turning off nvidia cards) You can try turn off `Capture Display with DirectX` on controlled side, which can be seen on `Settings` -> `General` -> `Other`. You can also disable this with custom client, https://rustdesk.com/docs/en/self-host/client-configuration/advanced-settings/#enable-directx-capture - -# You have no permission to access the remote device. - -![image](https://github.com/user-attachments/assets/84549a80-077d-4750-ae49-09e3c05326c3) - -Please check your ACL carefully https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/permissions/. - -A user can access the remote device if any below one: -- The device is assigned to the same user, or to another user within the same user group (if `Allow connections within group` is enabled), or to a user in another group that has been granted `cross-group connection` permissions. -- The login user has the permission to access the device's device group -- The login user's user group has the permission to access the device's device group - -If the remote device is not assigned to any user or device group, login is not required, unless you enable the options below on the web console under `Settings` → `Others`. - -![image](https://github.com/user-attachments/assets/510492e3-1c93-496d-a877-08be05880c14) - -![image](https://github.com/user-attachments/assets/298ff39c-f7bd-4587-b663-c4eebdbb27b0) - - -If you do not ensure it, please send below screenshots to us. - -- The remote device on `Devices` page on web console. -- The login user (controlling side) on `Users` page on web console -- The device group (the remote device is assigned to if the device does have device gorup) on `Groups` -> `Device Groups` page. -- The user group (the login user is assigned to if the user has user group) on `Groups` -> `User Groups` page. - # Windows service won't start on reboot https://www.reddit.com/r/rustdesk/comments/1m0nuwu/windows_service_wont_start_on_reboot/