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Updated FAQ (markdown)

RustDesk
2025-11-05 10:20:50 +08:00
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FAQ.md

@@ -1276,22 +1276,6 @@ Solution: Please change scope from one to sub.
>
> I’ve now updated the configuration to use sAMAccountName as the `Username Attribute`, and everything is working as expected.
# Unstable connection and "Failed to connect via rendezvous server: Please try later" on Windows server running RustDesk server
> User: For around 40% of the customers we have, when we connect via RustDesk, we keep getting Rendezvous errors.
> RustDesk: That's why we put below in our doc. Becaue we got similar reports.
![image](https://github.com/user-attachments/assets/1ec12faa-d135-40b9-bcbc-60d53b0d821d)
> User: I will change the system to a Linux Server this weekend and test it out
> User: Just wanted to thank you as the system is looking a lot more stable.
I would suggest migrating to a Linux server. We've encountered similar issues with several users who run RustDesk server on Windows servers, and in most cases, the problems were resolved after switching to Linux.
This is one of the reasons we are deprecating support for Windows servers in our [doc](https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/installscript/windows/).
# Is web client integrated into RusetDesk server pro?
Yes, it is integrated, but it requires the $39.90/month plan or higher. Once the Pro server is installed, you can access the web client via `https://<your-server-pro-dns>/web`.
@@ -1541,6 +1525,23 @@ The executable (`hbbs`/`hbbr`) is still maintained. We marked it as deprecated o
Here is an example, https://github.com/rustdesk/rustdesk/discussions/13312, they eventually migrated to Linux server.
# Unstable connection and "Failed to connect via rendezvous server: Please try later" on Windows server running RustDesk server
> User: For around 40% of the customers we have, when we connect via RustDesk, we keep getting Rendezvous errors.
> RustDesk: That's why we put below in our doc. Becaue we got similar reports.
![image](https://github.com/user-attachments/assets/1ec12faa-d135-40b9-bcbc-60d53b0d821d)
> User: I will change the system to a Linux Server this weekend and test it out
> User: Just wanted to thank you as the system is looking a lot more stable.
I would suggest migrating to a Linux server. We've encountered similar issues with several users who run RustDesk server on Windows servers, and in most cases, the problems were resolved after switching to Linux.
This is one of the reasons we are deprecating support for Windows servers in our [doc](https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/installscript/windows/).
# The RustDesk iOS app has no issue with Cert when connecting outside of local network. The issue is only when connecting on local network.
> User: Found the issue, it was due to having only deployed the cert and not the full chain.