diff --git a/FAQ.md b/FAQ.md index 718b06f..5cb4f4a 100644 --- a/FAQ.md +++ b/FAQ.md @@ -1276,22 +1276,6 @@ Solution: Please change scope from one to sub. > > I’ve now updated the configuration to use sAMAccountName as the `Username Attribute`, and everything is working as expected. -# Unstable connection and "Failed to connect via rendezvous server: Please try later" on Windows server running RustDesk server - -> User: For around 40% of the customers we have, when we connect via RustDesk, we keep getting Rendezvous errors. - -> RustDesk: That's why we put below in our doc. Becaue we got similar reports. - -![image](https://github.com/user-attachments/assets/1ec12faa-d135-40b9-bcbc-60d53b0d821d) - -> User: I will change the system to a Linux Server this weekend and test it out - -> User: Just wanted to thank you as the system is looking a lot more stable. - -I would suggest migrating to a Linux server. We've encountered similar issues with several users who run RustDesk server on Windows servers, and in most cases, the problems were resolved after switching to Linux. - -This is one of the reasons we are deprecating support for Windows servers in our [doc](https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/installscript/windows/). - # Is web client integrated into RusetDesk server pro? Yes, it is integrated, but it requires the $39.90/month plan or higher. Once the Pro server is installed, you can access the web client via `https:///web`. @@ -1541,6 +1525,23 @@ The executable (`hbbs`/`hbbr`) is still maintained. We marked it as deprecated o Here is an example, https://github.com/rustdesk/rustdesk/discussions/13312, they eventually migrated to Linux server. + +# Unstable connection and "Failed to connect via rendezvous server: Please try later" on Windows server running RustDesk server + +> User: For around 40% of the customers we have, when we connect via RustDesk, we keep getting Rendezvous errors. + +> RustDesk: That's why we put below in our doc. Becaue we got similar reports. + +![image](https://github.com/user-attachments/assets/1ec12faa-d135-40b9-bcbc-60d53b0d821d) + +> User: I will change the system to a Linux Server this weekend and test it out + +> User: Just wanted to thank you as the system is looking a lot more stable. + +I would suggest migrating to a Linux server. We've encountered similar issues with several users who run RustDesk server on Windows servers, and in most cases, the problems were resolved after switching to Linux. + +This is one of the reasons we are deprecating support for Windows servers in our [doc](https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/installscript/windows/). + # The RustDesk iOS app has no issue with Cert when connecting outside of local network. The issue is only when connecting on local network. > User: Found the issue, it was due to having only deployed the cert and not the full chain.