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Updated FAQ (markdown)

RustDesk
2025-07-03 22:15:00 +08:00
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FAQ.md

@@ -1269,5 +1269,21 @@ https://www.reddit.com/r/rustdesk/comments/1lo9rlq/hippa_compliance/
You can try turn off `Capture Display with DirectX` on controlled side, which can be seen on `Settings` -> `General` -> `Other`. You can also disable this with custom client, https://rustdesk.com/docs/en/self-host/client-configuration/advanced-settings/#enable-directx-capture
# You have no permission to access the remote device.
![image](https://github.com/user-attachments/assets/84549a80-077d-4750-ae49-09e3c05326c3)
Please check your ACL carefully https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/permissions/.
A user can access the remote device if any below one:
- The device is assigned to the same user, or to another user within the same user group (if `Allow connections within group` is enabled), or to a user in another group that has been granted `cross-group connection` permissions.
- The login user has the permission to access the device's device group
- The login user's user group has the permission to access the device's device group
If you do not ensure it, please send below screenshots to support.
- The remote device on `Devices` page on web console.
- The login user (controlling side) on `Users` page on web console
- The device group (the remote device is assigned to if the device does have device gorup) on `Groups` -> `Device Groups` page.
- The user group (the login user is assigned to if the user has user group) on `Groups` -> `User Groups` page.