From 6c050a3624ccaec9b36e68e64320f7c2701f8598 Mon Sep 17 00:00:00 2001
From: RustDesk <71636191+rustdesk@users.noreply.github.com>
Date: Thu, 3 Jul 2025 22:15:00 +0800
Subject: [PATCH] Updated FAQ (markdown)

---
 FAQ.md | 16 ++++++++++++++++
 1 file changed, 16 insertions(+)

diff --git a/FAQ.md b/FAQ.md
index 52f0954..74c7dcd 100644
--- a/FAQ.md
+++ b/FAQ.md
@@ -1269,5 +1269,21 @@ https://www.reddit.com/r/rustdesk/comments/1lo9rlq/hippa_compliance/
 
 You can try turn off `Capture Display with DirectX` on controlled side, which can be seen on `Settings` -> `General` -> `Other`. You can also disable this with custom client, https://rustdesk.com/docs/en/self-host/client-configuration/advanced-settings/#enable-directx-capture
 
+# You have no permission to access the remote device.
 
+![image](https://github.com/user-attachments/assets/84549a80-077d-4750-ae49-09e3c05326c3)
+
+Please check your ACL carefully https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/permissions/.
+
+A user can access the remote device if any below one:
+- The device is assigned to the same user, or to another user within the same user group (if `Allow connections within group` is enabled), or to a user in another group that has been granted `cross-group connection` permissions.
+- The login user has the permission to access the device's device group
+- The login user's user group has the permission to access the device's device group
+
+If you do not ensure it, please send below screenshots to support.
+
+- The remote device on `Devices` page on web console.
+- The login user (controlling side) on `Users` page on web console
+- The device group (the remote device is assigned to if the device does have device gorup) on `Groups` -> `Device Groups` page.
+- The user group (the login user is assigned to if the user has user group) on `Groups` -> `User Groups` page.