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Updated FAQ (markdown)

RustDesk
2025-08-14 22:48:22 +08:00
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FAQ.md

@@ -929,6 +929,16 @@ The upgrade will also extend your license expiry to a full year, so you will see
After making the payment, please refresh the license [as below](https://github.com/rustdesk/rustdesk/wiki/FAQ#refresh-license) to activate it.
# Is it over charge in upgrade?
> User: We needed to add 100 additional client licenses and were charged $500, pay all at once. It should have been $.1 * 100 * 12 = $120. We need to be refunded the difference.
>
> RustDesk: The license expiry date is extended to a full year, as explained [here](https://github.com/rustdesk/rustdesk/wiki/FAQ#renew--upgrade-license). The current date is August 14, 2025. Your existing license covers 10 users and 800 devices, with an expiry date of March 12, 2026. You are upgrading the license by adding 100 devices, and the license is extended for a full year, so the new expiry date is August 14, 2026. The charge is divided into two parts:
> - Part 1: The cost for the new 100 devices for 12 months is calculated as: 0.1×100×12=120 USD
> - Part 2: The cost for extending the existing 800 devices for an additional 5 months (from March 12, 2026, to August 14, 2026) is calculated as:0.1×800×5=400 USD
>
> Total charge: Approximately $520 USD.
# Refresh license
After payment, you need to proceed to the web console to activate it manually as below. Just click on Edit, then OK, no need to edit anything, because your license key remains the same.