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Updated FAQ (markdown)

RustDesk
2025-06-25 20:48:16 +08:00
parent 38c86fea75
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FAQ.md

@@ -635,6 +635,41 @@ About how to set up http proxy server, please check https://github.com/rustdesk/
It pings rustdesk.com on port 443 (outbound) daily. If the ping fails, it retries every minute until it succeeds or until 7 days have passed.
# Unable to Validate License (Failed to update license)
- Case 1:
![image](https://github.com/user-attachments/assets/3110c6d6-8dab-40ff-886e-b5c40b68e3aa)
Google etc can be accessed.
The final reason is related to the user's cloud provider.
> It was a problem with our cloud provider.
> It was not a DNS problem.
> I believe it was something with international routes because Rustdesk site (currently hosted at address 45.76.181.120) was not the only host we couldn't reach from our server.
- Case 2:
![image](https://github.com/user-attachments/assets/3304b108-48b8-49ef-9a7b-6a0fa459c087)
> User: It’s a company network, those servers all are in different vlans. When I point my browser to the link, it works.
>
> RustDesk: We can not figure out what blocks `rustdesk.com` on the company server. The user moved the server to an external network for activation.
- Case 3:
If you run container (Docker etc), there might be DNS problem with container, https://github.com/rustdesk/rustdesk-server-pro/issues/136.
- Case 4:
Some users encountered TLS issue on Windows server, we would suggest you switch to Linux. RustDesk server is deprecated running on Window, We know nothing about Windows server.
```
C:\Windows\system32>curl -X POST https://rustdesk.com/api/lic/license/check -H "Content-Type: application/json" -d "{}"
curl: (60) schannel: SEC_E_UNTRUSTED_ROOT (0x80090325) - The certificate chain was issued by an authority that is not trusted.
```
# The connection is interrupted every 10-15 seconds
Check `C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\RustDesk\log\server\RustDesk_rCURRENT.log`, if there is something as below.
@@ -783,26 +818,6 @@ https://github.com/rustdesk/rustdesk/discussions/8981
https://github.com/rustdesk/rustdesk/discussions/9835
# Unable to Validate License (Failed to update license)
![image](https://github.com/user-attachments/assets/3110c6d6-8dab-40ff-886e-b5c40b68e3aa)
Google etc can be accessed.
The final reason is related to the user's cloud provider.
> It was a problem with our cloud provider.
> It was not a DNS problem.
> I believe it was something with international routes because Rustdesk site (currently hosted at address 45.76.181.120) was not the only host we couldn't reach from our server.
If you run container (Docker etc), there might be DNS problem with container, https://github.com/rustdesk/rustdesk-server-pro/issues/136.
Some users encountered TLS issue on Windows server, we would suggest you switch to Linux. RustDesk server is deprecated running on Window, We know nothing about Windows server.
```
C:\Windows\system32>curl -X POST https://rustdesk.com/api/lic/license/check -H "Content-Type: application/json" -d "{}"
curl: (60) schannel: SEC_E_UNTRUSTED_ROOT (0x80090325) - The certificate chain was issued by an authority that is not trusted.
```
# Docker SSL/TLS problem
> User: We are using docker compose and after a reboot of Rustdesk the console is displaying “License is not verified yet”. License key hasn’t changed since installation and editing it gives us error below :
![image](https://github.com/user-attachments/assets/ecaf5bd7-35a3-44ac-afac-0d584f707ce1)