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Updated FAQ (markdown)

RustDesk
2025-11-11 18:15:27 +08:00
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FAQ.md

@@ -933,9 +933,7 @@ You need to log in to the RustDesk client first to access address books and perm
> If a single technician (a unique human/account) installs and uses the client on multiple machines (e.g., their work PC and a laptop) to initiate remote sessions, does this count as one "Login User" or multiple "Login Users"? This distinction is crucial as this is the metric tied to the $1 per additional user cost.
A single technician is always counted as one Login User, regardless of how many devices they install the client on or use to start remote sessions.You only need to create one user account for that technician in the system. Multiple technicians can even share the same login credentials if desired—doing so still counts as one Login User in the license.The "User" concept exists primarily for Access Control Lists (ACL)—to define which technicians may access which remote devices. If you do not require granular access control (i.e., all technicians can access all machines), you do not need multiple user accounts at all. A single admin user is sufficient.
A single technician is always counted as one Login User, regardless of how many devices they install the client on or use to start remote sessions. You only need to create one user account for that technician in the system. Multiple technicians can even share the same login credentials if desired—doing so still counts as one Login User in the license.The "User" concept exists primarily for Access Control Lists (ACL)—to define which technicians may access which remote devices. If you do not require granular access control (i.e., all technicians can access all machines), you do not need multiple user accounts at all. A single admin user is sufficient.
## Concurrent connections
It's the same as the so called channels with teamviewer. Here is how TeamViewer defines concurrent connections: it is the number of individual users who can make outgoing connections simultaneously. You can also call it channel, in the same channel, unlimited sessions are allowed.