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Updated FAQ (markdown)

RustDesk
2024-05-01 14:18:06 +08:00
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FAQ.md

@@ -328,5 +328,5 @@ https://github.com/rustdesk/rustdesk/discussions/6398#discussioncomment-9065991
- Check if `HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\SoftwareSASGeneration`registry have correct value, 1 or 3. https://knowledge.broadcom.com/external/article/21517/ctrlaltdel-does-not-work-on-remote-contr.html
# No image even screen sharing enabled on Android
We did see this when there are multiple mulitple rustdesk client on Android, one is public release, another one is custom client. If you started service of one client, then start service of another one, you can't get image. You have to forcely close the first client (and no background), and restart this one.
We encountered this issue when there are multiple RustDesk clients operating on Android, one being the public release and the other a custom client. If you initiate the service of one client and subsequently start the service of the other, you will not be able to retrieve an image. To rectify this, you must forcibly close the first client (making sure it's not running in the background) and then restart the other one. If the issue persists, please reboot your Android device.