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Updated FAQ (markdown)

RustDesk
2025-06-26 14:31:51 +08:00
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FAQ.md

@@ -797,6 +797,17 @@ Otherwise, please follow below:
The callback is the public URL of the API so `https://[yourservername]/api/oidc/callback` as long as you setup https and a public URL. The Client ID and secret are part of the Azure application setup steps in [the instructions](https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/oidc/azure/)
# Concerned about managed devices and quick support
https://github.com/rustdesk/rustdesk/wiki/FAQ#managed-devices
https://github.com/rustdesk/rustdesk/wiki/FAQ#what-about-casual-support-cases-for-pro
https://github.com/rustdesk/rustdesk/wiki/FAQ#custom2-license-has-limited-connections-but-custom-license-has-unlimited
# Custom2 license has limited connections, but custom license has unlimited
Though custom license has unlimited connections, but it has limited devices, excessive devices will be disabled. Though custom2 has limited connections, but excessive devices won't be disabled, though they can not be assigned to users and no permission control, they can still be accessible, this is ok for casual/one-time/quick support scenario.
# What about casual support cases for Pro?
We provide a new [solution (license model)](https://github.com/rustdesk/rustdesk-server-pro/discussions/182#discussioncomment-10083053) for your case.
@@ -866,10 +877,6 @@ https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/faq/#set-up-https-for
This video tutorial https://www.youtube.com/watch?v=MclmfYR3frk also covers this.
# Custom2 license has limited connections, but custom license has unlimited
Though custom license has unlimited connections, but it has limited devices, excessive devices will be disabled. Though custom2 has limited connections, but excessive devices won't be disabled, though they can not be assigned to users and no permission control, they can still be accessible, this is ok for casual/one-time/quick support scenario.
# Migrate license to another machine
The license can only be used on one machine, but you can migrate it to another machine if current machine gets down, https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/license/#invoices-license-retrieval-and-migration
@@ -880,13 +887,6 @@ You can get unattended access after you set permanent password on the controlled
![image](https://github.com/user-attachments/assets/9b1c58b5-f565-49d0-9143-34d09f51708d)
![image](https://github.com/user-attachments/assets/d4dbc318-148e-4170-b2d4-d50383f136c3)
# Concerned about managed devices and quick support
https://github.com/rustdesk/rustdesk/wiki/FAQ#managed-devices
https://github.com/rustdesk/rustdesk/wiki/FAQ#what-about-casual-support-cases-for-pro
https://github.com/rustdesk/rustdesk/wiki/FAQ#custom2-license-has-limited-connections-but-custom-license-has-unlimited
# Reset password/email verification / 2fa verification in Pro of web console
https://github.com/rustdesk/rustdesk-server-pro/discussions/183