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Updated FAQ (markdown)

RustDesk
2026-03-26 23:31:15 +08:00
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FAQ.md

@@ -707,6 +707,20 @@ Your reference to Nginx brought it to our attention.
We weren't aware that the changes had an impact on rustdesk, as everything else was running normally. We weren't aware that the changes had an impact on rustdesk, as everything else was running normally.
# Connectivity Issues with Portal and Client
<img width="483" height="112" alt="53690566-c324-417b-9c3c-f2d44990acea" src="https://github.com/user-attachments/assets/80a09785-d18b-4e07-9814-38b8ba590321" />
> User: Need assistance resolving this issue: I’m having issues connecting to both the Web Portal (21114) as well as the client’s “Accessible Devices’ tab. The issue appears to only be from one location.
>
> RustDesk: May I ask if the issue has now been fully resolved? When you mentioned "the issue appears to only be from one location", would that mean it only occurred on a single device? It’s quite possible that the device experienced a temporary network issue. If you encounter a similar problem in the future, you may try restarting the device or the server.
>
> User: That’s correct, the issue occurred on my home computer, not 100% sure what happened to cause it though, I even reinstalled the OS believing it was my specific computer initially.
>
> The odd thing was that, after trying it on a second computer (laptop) on my home network, the issue appeared to be intermittent. I could log into the RustDesk and see and connect to my remote computers. But after a few minutes, I would then start having issues connecting to a different remote computer which would be resolved by a reboot of my laptop; the issue would then repeat. This led me to believe that it was an issue with my router, but I couldn’t reboot it at that time.
>
> Then, I tried again yesterday morning and found that I was no longer having any issues. At this point, I still believe it was the router but I’m not sure what caused it; I’ll need to review the logs later.
# Connection Log or device name on devices page of web console is empty # Connection Log or device name on devices page of web console is empty
Actually it is the same problem as above, [set correct `API` (the same as web console address)](https://github.com/rustdesk/rustdesk/wiki/FAQ#failed-to-log-in-with-custom-client-build-or-public-release-with-wrong-api-settings), you have wrong API settings. Actually it is the same problem as above, [set correct `API` (the same as web console address)](https://github.com/rustdesk/rustdesk/wiki/FAQ#failed-to-log-in-with-custom-client-build-or-public-release-with-wrong-api-settings), you have wrong API settings.