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Updated FAQ (markdown)

RustDesk
2026-03-26 23:31:15 +08:00
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FAQ.md

@@ -707,6 +707,20 @@ Your reference to Nginx brought it to our attention.
We weren't aware that the changes had an impact on rustdesk, as everything else was running normally.
# Connectivity Issues with Portal and Client
<img width="483" height="112" alt="53690566-c324-417b-9c3c-f2d44990acea" src="https://github.com/user-attachments/assets/80a09785-d18b-4e07-9814-38b8ba590321" />
> User: Need assistance resolving this issue: I’m having issues connecting to both the Web Portal (21114) as well as the client’s “Accessible Devices’ tab. The issue appears to only be from one location.
>
> RustDesk: May I ask if the issue has now been fully resolved? When you mentioned "the issue appears to only be from one location", would that mean it only occurred on a single device? It’s quite possible that the device experienced a temporary network issue. If you encounter a similar problem in the future, you may try restarting the device or the server.
>
> User: That’s correct, the issue occurred on my home computer, not 100% sure what happened to cause it though, I even reinstalled the OS believing it was my specific computer initially.
>
> The odd thing was that, after trying it on a second computer (laptop) on my home network, the issue appeared to be intermittent. I could log into the RustDesk and see and connect to my remote computers. But after a few minutes, I would then start having issues connecting to a different remote computer which would be resolved by a reboot of my laptop; the issue would then repeat. This led me to believe that it was an issue with my router, but I couldn’t reboot it at that time.
>
> Then, I tried again yesterday morning and found that I was no longer having any issues. At this point, I still believe it was the router but I’m not sure what caused it; I’ll need to review the logs later.
# Connection Log or device name on devices page of web console is empty
Actually it is the same problem as above, [set correct `API` (the same as web console address)](https://github.com/rustdesk/rustdesk/wiki/FAQ#failed-to-log-in-with-custom-client-build-or-public-release-with-wrong-api-settings), you have wrong API settings.