diff --git a/FAQ.md b/FAQ.md
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@@ -902,4 +902,7 @@ or turn off below
 
 Some users have reported issues where custom client tasks remain stuck in a queued or pending state, and the download link is never generated. Here’s why:
 
-The custom client is not built on your server—it’s compiled on our build server. Your server communicates with ours via HTTP to request these builds. However, some users’ servers lack direct internet access and rely on a proxy. Unfortunately, this proxy strips critical HTTP header fields, which disrupts communication between the servers. As a result, the custom client fails to function correctly, leaving tasks perpetually queued and preventing the download link from being created.
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+The custom client is not built on your server—it’s compiled on our build server. Your server communicates with ours via HTTP to request these builds. However, some users’ servers lack direct internet access and rely on a proxy. Unfortunately, this proxy strips critical HTTP header fields, which disrupts communication between the servers. As a result, the custom client fails to function correctly, leaving tasks perpetually queued and preventing the download link from being created.
+
+# Desktop crash after a few minutes
+Try turn off hardware codec please. https://www.reddit.com/r/rustdesk/comments/1h3z7fj/comment/mjicsxh/?context=3
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