diff --git a/FAQ.md b/FAQ.md
index 98c48ee..344be4f 100644
--- a/FAQ.md
+++ b/FAQ.md
@@ -1280,6 +1280,11 @@ A user can access the remote device if any below one:
 - The login user has the permission to access the device's device group
 - The login user's user group has the permission to access the device's device group
 
+If the remote devices is not assigned to any user or devcie group, please check below option on `Setting` -> `Others` page in web console.
+
+![image](https://github.com/user-attachments/assets/510492e3-1c93-496d-a877-08be05880c14)
+
+
 If you do not ensure it, please send below screenshots to us.
 
 - The remote device on `Devices` page on web console.