From e4f6ab1408cc1603a8dbcecc9bfa058902d724ed Mon Sep 17 00:00:00 2001 From: RustDesk <71636191+rustdesk@users.noreply.github.com> Date: Fri, 6 Jun 2025 16:32:10 +0800 Subject: [PATCH] Updated FAQ (markdown) --- FAQ.md | 13 ++++++++++++- 1 file changed, 12 insertions(+), 1 deletion(-) diff --git a/FAQ.md b/FAQ.md index 0a21dc2..0becb08 100644 --- a/FAQ.md +++ b/FAQ.md @@ -366,7 +366,7 @@ https://github.com/rustdesk/rustdesk/discussions/6398#discussioncomment-9065991 ![image](https://github.com/rustdesk/rustdesk/assets/71636191/5e16205d-c509-497a-bada-195291337f5e) -- Check your relay server (`hbbr`/21117) is using the same key as `hbbs`. You can see some errors related to connection to relay server in https://github.com/rustdesk/rustdesk/wiki/FAQ#access-logs on controlled side. +- Check if your relay server (`hbbr`/21117) is using the same key as `hbbs`. You can see some errors related to connection to relay server in https://github.com/rustdesk/rustdesk/wiki/FAQ#access-logs on controlled side. ``` [2025-06-06 14:02:38.370839 +08:00] INFO [src\rendezvous_mediator.rs:421] create_relay requested from 12.23.45.67:23108, relay_server: 150.109.58.178:21117, uuid: 2f9ec2fc-2f0e-4002-8e81-eb0eb1241d0b, secure: true @@ -379,6 +379,17 @@ https://github.com/rustdesk/rustdesk/discussions/6398#discussioncomment-9065991 It may be caused by using wrong volumns mapping in docker compose file, please strictly follow https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/installscript/docker/#docker-compose, or you changed `hbbs` key but forgot to sync to `hbbr` (and restart), or some other reasons. > We have seen two cases having this `hbbr` key issue while upgading RustDesk server. +- If your cloud has problem with `21117` connection. + +An user reported this, the `hbbr` logs below show the relay succeeded but close (It is FIN close, not RST) quickly. This indicated the connection closure likely occurred mid-stream between the server and client, leading us to suspect a cloud provider issue. The problem was indeed resolved after the user migrated to a different cloud service. + +``` +[2025-06-06 05:59:42.978845 +00:00] INFO [src/relay_server.rs:475] New relay request 6b07fbd4-4f29-4721-807b-7c8bd1f6fb02 from [::ffff:114.5.43.33:49925 +[2025-06-06 05:59:43.138847 +00:00] INFO [src/relay_server.rs:459] Relay request 6b07fbd4-4f29-4721-807b-7c8bd1f6fb02 from [::ffff:11.12.29.91]:22903 got paired +[2025-06-06 05:59:43.138871 +00:00] INFO [src/relay_server.rs:465] Both are raw +[2025-06-06 05:59:43.138910 +00:00] INFO [src/relay_server.rs:471] Relay of [::ffff:11.12.29.91]:22903 closed +``` + # CTRL-ALT-DEL does not work - Make sure you install RustDesk on Windows, a system service is required for this so you have to install - Check if `HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\SoftwareSASGeneration`registry have correct value, 1 or 3. https://knowledge.broadcom.com/external/article/21517/ctrlaltdel-does-not-work-on-remote-contr.html