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Updated FAQ (markdown)

RustDesk
2025-06-06 14:36:51 +08:00
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FAQ.md

@@ -368,9 +368,8 @@ https://github.com/rustdesk/rustdesk/discussions/6398#discussioncomment-9065991
- Check your relay server (hbbr/21117) is using the same key as hbbs (using the same `id_ed25519` file or having the same content). You can see some errors related to connection to relay server in https://github.com/rustdesk/rustdesk/wiki/FAQ#access-logs on controlled side. - Check your relay server (hbbr/21117) is using the same key as hbbs (using the same `id_ed25519` file or having the same content). You can see some errors related to connection to relay server in https://github.com/rustdesk/rustdesk/wiki/FAQ#access-logs on controlled side.
You can find the key from logs of `hbbs` and `hbbr`. If you install with `install.sh`, the logs file are `hbbr.log` and `hbbs.log` under `/var/log/rustdesk-server/`. If you install with Docker compose, please use command `docker logs hbbs` and `docker logs hbbr`. You can find the key (something like `key: afdsfsdfsffsfsd=`) in the header of the logs file. You can find the key from logs of `hbbs` and `hbbr`. If you install with `install.sh`, the logs files are `hbbr.log` and `hbbs.log` under `/var/log/rustdesk-server/`. If you install with Docker compose, please use command `docker logs hbbs` and `docker logs hbbr`. You can find the key (something like `[2025-06-06 05:53:48.166257 +00:00] INFO [src/relay_server.rs:604] Key: SsdfdsjTmSQx5Wx4FtcEFqtECfs1nV8QedBR+xpnrK0LM=
`) in the header of the logs file.
The id_ed25519 file is under `/var/lib/rustdesk-server/` if you install with `install.sh`, and under `./data` if you install with Docker compose.
It may be caused by using wrong volumns mapping in docker compose file, please strictly follow https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/installscript/docker/#docker-compose, or you changed hbbs key but forgot to sync to hbbr (and restart), or some other reasons. It may be caused by using wrong volumns mapping in docker compose file, please strictly follow https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/installscript/docker/#docker-compose, or you changed hbbs key but forgot to sync to hbbr (and restart), or some other reasons.
> We have seen two cases having this hbbr key issue while upgading RustDesk server. > We have seen two cases having this hbbr key issue while upgading RustDesk server.