From d87a6764028c6c3fbcc66e888c82a08dc2f45353 Mon Sep 17 00:00:00 2001 From: RustDesk <71636191+rustdesk@users.noreply.github.com> Date: Thu, 26 Jun 2025 14:35:06 +0800 Subject: [PATCH] Updated FAQ (markdown) --- FAQ.md | 53 +++++++++++++++++++++++++++-------------------------- 1 file changed, 27 insertions(+), 26 deletions(-) diff --git a/FAQ.md b/FAQ.md index c41ffd0..2af27de 100644 --- a/FAQ.md +++ b/FAQ.md @@ -595,32 +595,6 @@ https://github.com/rustdesk/rustdesk/issues/2756#issuecomment-2294775234 # The main interface cannot be displayed when using multiple monitors https://github.com/rustdesk/rustdesk/issues/6223#issuecomment-1787984126 - -# What are managed devices / Login users / concurrent connections in `Pro`? - -## Managed devices -The controlled devices you wish to access remotely are managed devices. These devices are displayed on the `Devices` page of the `web console`. **Excessive devices will be disabled** (you can not remote access a disabled device), you can not access these excessive devices remotely. The number of managed devices on the plan is also the maximum number of items allowed in one address book. - -![image](https://github.com/user-attachments/assets/0289d1a6-a66a-420e-908f-195fb2a98f53) - -## Login users -Login users, the number of accounts from your team can log into the web console and the RustDesk client. The team administrator can assign different ACLs to each user. These users are displayed on the `Users` page of the `web console`. [`Access control`](https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/permissions/) and shared address books are designed on individual users and user groups. One user can log in to multiple devices. - -![image](https://github.com/user-attachments/assets/b0f95215-b6ed-4af2-bc2e-c8dce53b4b28) - -You need to log in to the RustDesk client first to access address books and permission-enabled devices. - -![image](https://github.com/user-attachments/assets/189e6c73-eaef-40e0-bba8-fed3db1f758b) - -## Concurrent connections -It's the same as the so called channels with teamviewer. Here is how TeamViewer defines concurrent connections: it is the number of individual users who can make outgoing connections simultaneously. You can also call it channel, in the same channel, unlimited sessions are allowed. - -For example, on one machine A, you can connect to B, C, D, etc., at the same time without limitation. Each outgoing connection in this case is a session, and all of these sessions together are called one channel; unlimited concurrent outgoing sessions are allowed on one machine or in one channel. However, you cannot establish a new connection from B to C while there is an outgoing connection on A at the same time if your license allows only one concurrent connection. - -For Example we have support Agent A who is talking to Customer C and Now Agent B wants to communicate with Customer D when Agent A is Connected to Customer C, Then How many concurrent connection do we need? You need 2. - -https://community.teamviewer.com/English/discussion/10470/the-maximum-number-of-your-concurrent-teamviewer-sessions-has-been-reached - # Proxy for `Pro` server Add proxy support for license verification (also apply to [custom client generator and oidc](https://github.com/rustdesk/rustdesk-server-pro/discussions/301)) in case you can not access internet directly @@ -797,6 +771,33 @@ Otherwise, please follow below: The callback is the public URL of the API so `https://[yourservername]/api/oidc/callback` as long as you setup https and a public URL. The Client ID and secret are part of the Azure application setup steps in [the instructions](https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/oidc/azure/) + + +# What are managed devices / Login users / concurrent connections in `Pro`? + +## Managed devices +The controlled devices you wish to access remotely are managed devices. These devices are displayed on the `Devices` page of the `web console`. **Excessive devices will be disabled** (you can not remote access a disabled device), you can not access these excessive devices remotely. The number of managed devices on the plan is also the maximum number of items allowed in one address book. + +![image](https://github.com/user-attachments/assets/0289d1a6-a66a-420e-908f-195fb2a98f53) + +## Login users +Login users, the number of accounts from your team can log into the web console and the RustDesk client. The team administrator can assign different ACLs to each user. These users are displayed on the `Users` page of the `web console`. [`Access control`](https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/permissions/) and shared address books are designed on individual users and user groups. One user can log in to multiple devices. + +![image](https://github.com/user-attachments/assets/b0f95215-b6ed-4af2-bc2e-c8dce53b4b28) + +You need to log in to the RustDesk client first to access address books and permission-enabled devices. + +![image](https://github.com/user-attachments/assets/189e6c73-eaef-40e0-bba8-fed3db1f758b) + +## Concurrent connections +It's the same as the so called channels with teamviewer. Here is how TeamViewer defines concurrent connections: it is the number of individual users who can make outgoing connections simultaneously. You can also call it channel, in the same channel, unlimited sessions are allowed. + +For example, on one machine A, you can connect to B, C, D, etc., at the same time without limitation. Each outgoing connection in this case is a session, and all of these sessions together are called one channel; unlimited concurrent outgoing sessions are allowed on one machine or in one channel. However, you cannot establish a new connection from B to C while there is an outgoing connection on A at the same time if your license allows only one concurrent connection. + +For Example we have support Agent A who is talking to Customer C and Now Agent B wants to communicate with Customer D when Agent A is Connected to Customer C, Then How many concurrent connection do we need? You need 2. + +https://community.teamviewer.com/English/discussion/10470/the-maximum-number-of-your-concurrent-teamviewer-sessions-has-been-reached + # Concerned about managed devices and quick support https://github.com/rustdesk/rustdesk/wiki/FAQ#managed-devices