From 8d320711527aa20c2d8c6f9bc0914f49e69baff9 Mon Sep 17 00:00:00 2001 From: RustDesk <71636191+rustdesk@users.noreply.github.com> Date: Tue, 10 Jun 2025 21:25:07 +0800 Subject: [PATCH] Updated FAQ (markdown) --- FAQ.md | 2 ++ 1 file changed, 2 insertions(+) diff --git a/FAQ.md b/FAQ.md index e76bd52..4fb9dfd 100644 --- a/FAQ.md +++ b/FAQ.md @@ -74,6 +74,8 @@ The hardware requirements are very low, the minimum configuration of the cloud s First you should set relay server with public ip explicitly on "settings" -> "relay" of web console. Or you can set relay server (public ip) explcitly on controlled side (remote side, the device you want to control). +Try [force relay](https://github.com/rustdesk/rustdesk/wiki/FAQ#force-relay) if you encounter connection problem. + Go to [access logs](https://github.com/rustdesk/rustdesk/wiki/FAQ#access-logs) on controlled side, you can see more details about failures, also check connection logs `%AppData%\RustDesk\log\RustDesk_rCURRENT.log` on controlling side. If you host the server in your intranet with some type of routers, you may have network problem because of NAT hairping.