diff --git a/FAQ.md b/FAQ.md
index 92a23a7..474c4e0 100644
--- a/FAQ.md
+++ b/FAQ.md
@@ -1426,7 +1426,12 @@ It is also possible that your WAF blocks certain requests, e.g. `GET`.
 > User: It is now ok in another browser and device.
 >
 > Conclusion: it seems `React` does not work well on some browsers. Refresing browser might also skip "Build timeout" error for this case.
-
+- Case 5:
+> User: I proceeded as suggested (remove both requests and recreated one). But it stays as "queued" for almost one hour.
+<img width="974" height="293" alt="1aebaa45-3aab-4d73-b6ed-febae121936b" src="https://github.com/user-attachments/assets/48c51ce6-1691-42d7-b667-4af7cf3ea9f7" />
+> User: We found the issue and solved it. You can close this case.
+> RustDesk: Could you let me know the reason?
+> User: The VM is configured behind a proxy but the container was not configured to use the proxy.
 
 
 # Showing multiple remote minotors as individual windows