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Updated FAQ (markdown)

RustDesk
2025-07-03 21:41:34 +08:00
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FAQ.md

@@ -805,13 +805,11 @@ https://github.com/rustdesk/rustdesk/wiki/FAQ#custom2-license-has-limited-connec
Though custom license has unlimited connections, but it has limited devices, excessive devices will be disabled. Though custom2 has limited connections, but excessive devices won't be disabled, though they can not be assigned to users and no permission control, they can still be accessible, this is ok for casual/one-time/quick support scenario. Though custom license has unlimited connections, but it has limited devices, excessive devices will be disabled. Though custom2 has limited connections, but excessive devices won't be disabled, though they can not be assigned to users and no permission control, they can still be accessible, this is ok for casual/one-time/quick support scenario.
# License models # Does the product have an agent that can only receive connection similar to TeamViewer host?
We have two license models. Yes, we provide quick support clients (you do not have to install it) which receive connection only.
The first one is in our pricing page, [rustdesk.com/pricing](http://rustdesk.com/pricing), it does not limit number of concurrent connections, but limit number of devices strictly, excessive devices will be disabled. About the definition of users and devices, please check here, https://github.com/rustdesk/rustdesk/wiki/FAQ#what-are-managed-devices--login-users--concurrent-connections-in-pro https://github.com/rustdesk/rustdesk/discussions/8981
The second one is here, https://github.com/rustdesk/rustdesk/wiki/FAQ#what-about-casual-support-cases-for-pro, we call it `custom2`, it won't disable excessive devices, but limit number of concurrent connections, which is mainly designed for casual / quick support use case.
# What about casual support cases for Pro? # What about casual support cases for Pro?
We provide a new [solution (license model)](https://github.com/rustdesk/rustdesk-server-pro/discussions/182#discussioncomment-10083053) for your case. We provide a new [solution (license model)](https://github.com/rustdesk/rustdesk-server-pro/discussions/182#discussioncomment-10083053) for your case.
@@ -824,11 +822,13 @@ The new license model: https://rustdesk.com/pricing#custom2
You can also upgrade to this model in https://rustdesk.com/self-host/account by following https://github.com/rustdesk/rustdesk-server-pro/discussions/182#discussioncomment-10335560 You can also upgrade to this model in https://rustdesk.com/self-host/account by following https://github.com/rustdesk/rustdesk-server-pro/discussions/182#discussioncomment-10335560
# Does the product have an agent that can only receive connection similar to TeamViewer host? # License models
Yes, we provide quick support clients (you do not have to install it) which receive connection only. We have two license models.
https://github.com/rustdesk/rustdesk/discussions/8981 The first one is in our pricing page, [rustdesk.com/pricing](http://rustdesk.com/pricing), it does not limit number of concurrent connections, but limit number of devices strictly, excessive devices will be disabled. About the definition of users and devices, please check here, https://github.com/rustdesk/rustdesk/wiki/FAQ#what-are-managed-devices--login-users--concurrent-connections-in-pro
The second one is here, https://github.com/rustdesk/rustdesk/wiki/FAQ#what-about-casual-support-cases-for-pro, we call it `custom2`, it won't disable excessive devices, but limit number of concurrent connections, which is mainly designed for casual / quick support use case.
# Security Information # Security Information