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Updated FAQ (markdown)

RustDesk
2025-06-06 03:08:22 +08:00
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FAQ.md

@@ -898,10 +898,18 @@ Or use preset password in address book and share in your team.
https://www.reddit.com/r/rustdesk/search/?q=key+mismatch&cId=9300c8dc-ab3b-47dd-b6da-354611a649d7&iId=7816df66-cb99-47aa-bd6a-46c427c5b3a2 https://www.reddit.com/r/rustdesk/search/?q=key+mismatch&cId=9300c8dc-ab3b-47dd-b6da-354611a649d7&iId=7816df66-cb99-47aa-bd6a-46c427c5b3a2
Here's a notable instance: Please make sure there is only one rustdesk server running especially you change from OSS to Pro.
Case 1:
> we confirmed with the client about the public key again, it is correct, but they still have key mismtach error. then we connect to their server with our client, we got key mismatch sometimes, and sometime not. The reason is they are running two rustdesk server processes. > we confirmed with the client about the public key again, it is correct, but they still have key mismtach error. then we connect to their server with our client, we got key mismatch sometimes, and sometime not. The reason is they are running two rustdesk server processes.
Case 2:
> Alright. Sorry. My mistake. This was me. I forgot I already had a local non licensed version of rustdesk server running on my own server in my office. It wasn't being used by any clients, but it seems like it was causing issues with connections and the discovery
of my licensed server i have running on Digital Ocean. I shut it down on my local server, and things started working.
# RustDesk Service service terminated unexpectedly # RustDesk Service service terminated unexpectedly
https://github.com/rustdesk/rustdesk/discussions/11006 https://github.com/rustdesk/rustdesk/discussions/11006