Updated FAQ (markdown)

FAQ.md

@@ -281,6 +281,34 @@ elevate_from_menu.mp4 shows the case where elevation is initiated directly from
 
 Please review the videos and the description above to check if there are any differences in behavior depending on the situation.
 
+Also, make sure you're entering the correct account format, depending on whether you're using a local or domain account.
+
+> Case: The issue was simply that I had initially used just administrator instead of zentrale\administrator.
+Once I used the correct format along with the password, it worked perfectly.
+
+1. How to check what type of account you're using:
+Open Command Prompt or PowerShell.
+
+2. Run:
+
+whoami
+
+3. You will see output like:
+
+- MYPC\Administrator → local account
+- CORPDOMAIN\AdminUser → domain account
+
+ If you're using a local account:
+
+- Just enter the username only (no prefix).
+- Example: Administrator
+
+ If you're using a domain account:
+
+- Use the format: DomainName\\Username
+- Example: CORPDOMAIN\\AdminUser
+
+
 - elevate_when_needed.mp4