From 06d3d47ea8e7c91e65fa797a8e5f5730f8801441 Mon Sep 17 00:00:00 2001 From: RustDesk <71636191+rustdesk@users.noreply.github.com> Date: Wed, 9 Jul 2025 23:56:42 +0800 Subject: [PATCH] Updated FAQ (markdown) --- FAQ.md | 27 ++++++++++++++------------- 1 file changed, 14 insertions(+), 13 deletions(-) diff --git a/FAQ.md b/FAQ.md index 80d8870..4ce713a 100644 --- a/FAQ.md +++ b/FAQ.md @@ -215,19 +215,6 @@ However, this layout mode may cause problems with certain programs such as video This mode is for compatibility with RustDesk <= 1.1.9. -# `deadline has elapsed` - -Try out [force relay](https://github.com/rustdesk/rustdesk/wiki/FAQ#force-relay) first. If it does not work, please check the possible reasons below: - -- You do not install [`hbbr`](https://github.com/rustdesk/rustdesk-server-pro/discussions/372#discussioncomment-10475836) yet -- https://github.com/rustdesk/rustdesk-server-pro/discussions/386#discussioncomment-10631971 -- The controlled side is configured with wrong key - -Please check [access logs](https://github.com/rustdesk/rustdesk/wiki/FAQ#access-logs) on the controlled side, along with the `hbbs` and `hbbr` logs; you can find more clues. - -- One user had below error in their access log sometimes. There seems complex networking problem between the pc and the `hbbr` server. Later he resolved this by migrating `hbbs/hbbr` to another machine. - -> [2025-02-28 09:43:37.354355 -06:00] ERROR [src\server.rs:246] Failed to create relay connection for *.*.*.*:63731 with uuid 2dcd80ff-0169-4cfa-ab02-a72154e0ac65: deadline has elapsed # Force relay @@ -334,6 +321,20 @@ Edit: > > Value data: RunAsInvoker +# `deadline has elapsed` + +Try out [force relay](https://github.com/rustdesk/rustdesk/wiki/FAQ#force-relay) first. If it does not work, please check the possible reasons below: + +- You do not install [`hbbr`](https://github.com/rustdesk/rustdesk-server-pro/discussions/372#discussioncomment-10475836) yet +- https://github.com/rustdesk/rustdesk-server-pro/discussions/386#discussioncomment-10631971 +- The controlled side is configured with wrong key + +Please check [access logs](https://github.com/rustdesk/rustdesk/wiki/FAQ#access-logs) on the controlled side, along with the `hbbs` and `hbbr` logs; you can find more clues. + +- One user had below error in their access log sometimes. There seems complex networking problem between the pc and the `hbbr` server. Later he resolved this by migrating `hbbs/hbbr` to another machine. + +> [2025-02-28 09:43:37.354355 -06:00] ERROR [src\server.rs:246] Failed to create relay connection for *.*.*.*:63731 with uuid 2dcd80ff-0169-4cfa-ab02-a72154e0ac65: deadline has elapsed + # Connection reset by the peer - Try out using force relay https://github.com/rustdesk/rustdesk/wiki/FAQ#force-relay.