diff --git a/FAQ.md b/FAQ.md index 1259092..fd6d1c1 100644 --- a/FAQ.md +++ b/FAQ.md @@ -393,10 +393,23 @@ Ensure your relay server (`hbbr` which uses TCP `21117` port) is running on the ![image](https://github.com/user-attachments/assets/90c51c37-8ec4-4bcf-96e3-e8d21b60c878) - Case 1 + +> User: All other devices can connect and work normally, except for one specific device. However, this device does show as online. +> +> RustDesk: Please try `telnet server-ip 21116` and `telnet server-ip 21117` on the controlled side. +> +> User: Both telnet worked, but I tried to connect from the problematic device to other devices and encountered error: ***invalid public key*** +> +> RustDesk: That's the problem. Please set correct public key on the controlled client. https://github.com/rustdesk/rustdesk/wiki/FAQ#key-mismatch + + + +- Case 2 > User: We are currently experiencing major problems connecting to a large number of clients. Some connections work without problems, but for most, the connection window "Connecting" appears, the circle spins, and then nothing else happens. > > User: Never mind, the relay server wasn't listed after the update. + We run the server on a Synology Docker container. # The connection is interrupted every 10-15 seconds @@ -510,7 +523,7 @@ The controlled side works fine with UDP `21116` port, but it can not connect to # Failed to secure tcp:Handshake failed: invalid public key from rendezvous server: Please try later -Please check `Setting` -> `Network` -> `Id/relay server` on rustdesk client, and the the screenshot of `Settigns` -> `Key` on the web coonsole. Need to confirm they have the same key (public key). +Please check `Setting` -> `Network` -> `Id/relay server` on rustdesk client, and the the screenshot of `Settigns` -> `Key` on the web console. Need to confirm they have the same key (public key). # Deploy RustDesk server in intranet.